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Pharmacy Store

Welcome to Medoj Pharma, a trusted leader in the pharmaceutical industrycommitted to improving the health and well-being of both women and men.

We specialize in offering high-quality, scientifically backed supplements that support fertility, reproductive health, and overall wellness.

Online Pharmacy
Welcome to Medoj Pharma’s Online Pharmacy, your trusted source for high-quality health products delivered directly to your door
Medicine Supply
We offer reliable, timely, and secure medicine supply services, ensuring you have easy access to prescription, over-the-counter, and specialized medications when you need them.

Thank you for shopping at Medoj Pharmaceutica. We are committed to providing high-quality healthcare products and a smooth, trustworthy shopping experience. Please read our Refund & Shipping Policy carefully to understand your rights and responsibilities.


1. Shipping Policy

1.1 Order Processing

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

1.2 Delivery Time

  • Local (Within Pakistan): 2–5 business days
  • International Orders: 7–14 business days (depending on location)

Note: Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

1.3 Shipping Charges

  • Shipping charges are calculated at checkout based on location and order weight.
  • Free shipping may be offered on orders above a certain amount (subject to promotional offers).

1.4 Tracking Information

Once your order is shipped, a tracking number will be provided via email or SMS.


2. Refund & Return Policy

2.1 Eligibility for Refunds

Due to the sensitive nature of pharmaceutical products, returns and refunds are only accepted under the following conditions:

  • The product delivered is incorrect, damaged, or expired
  • You notify us within 48 hours of delivery with supporting images and proof
  • The product is unused and in original packaging

2.2 Non-Returnable Items

  • Opened or used products
  • Items purchased on clearance or discount
  • Custom or special-order products
  • Temperature-sensitive or perishable medicines

2.3 Refund Process

If your return is approved:

  • A full or partial refund will be issued via the original payment method
  • Refunds are typically processed within 7–10 business days

3. Order Cancellations

  • Orders can be cancelled within 6 hours of placement, provided they have not yet been processed or shipped.
  • Once shipped, the order cannot be cancelled.

4. Damaged or Missing Items

If you receive a damaged package or items are missing:

  • Please contact us within 48 hours of receiving the order.
  • Include your order number and clear photos of the package and product.

5. Contact Us

For returns, cancellations, or inquiries, reach out to our support team:

📧 Email: jjh.medoj@gmail.com
📞 Phone: 0307-0138270
🏢 Address: House # 1/2-N P.E.C.H.S Block-6, Shahrah-e-Faisal, Karachi