Frequently Asked Questions (FAQs)
Welcome to the Medoj Pharmaceutica FAQ section. Here you'll find quick answers to the most common questions about our products, shipping, ordering process, returns, and more.
🛒 Orders & Account
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address, and receive updates and special offers.
Q: How can I check the status of my order?
A: You’ll receive a confirmation email and SMS with tracking details once your order is shipped. You can also log in to your account to track the order.
Q: Can I cancel or change my order after placing it?
A: Yes, but only within 6 hours of placing your order and before it has been processed. Contact us immediately via phone or email.
🚚 Shipping & Delivery
Q: What are your delivery times?
A:
Within Pakistan: 2–5 business days
International orders: 7–14 business days
Q: Do you offer free shipping?
A: Yes, we occasionally offer free shipping on orders above a certain value. Keep an eye on our promotions or subscribe to our newsletter.
Q: Do you ship internationally?
A: Yes, we do. Please note that delivery times and shipping charges vary based on destination.
💳 Payments
Q: What payment methods do you accept?
A: We accept:
Cash on Delivery (COD) – within Pakistan
Bank Transfers
Credit/Debit Cards (Visa/MasterCard)
Mobile Wallets (Easypaisa, JazzCash)
Q: Is online payment secure?
A: Absolutely. We use encrypted payment gateways to ensure that your data is secure and protected.
🔁 Returns & Exchanges
Q: Can I return or exchange a product?
A: Yes, but only if the product is damaged, expired, or incorrect. Return or exchange requests must be made within 48 hours of receiving the order.
Q: How do I request a return or exchange?
A: Contact our support team via email or phone with your order number, reason for return, and clear photos of the product.
Q: How long does it take to process a refund?
A: Refunds are processed within 7–10 business days after the returned product has been inspected.
💊 Products & Safety
Q: Are your products genuine and safe?
A: Yes, all our products are sourced from licensed manufacturers and distributors. We follow strict quality assurance protocols to ensure product authenticity and safety.
Q: Do you sell prescription medications?
A: Yes, but a valid prescription is required for certain products. You may be asked to upload or present one before purchase.
Q: Can I get product advice or consultation?
A: While we provide detailed product descriptions, we recommend consulting with a qualified healthcare professional before starting any new medication or supplement.
📞 Need More Help?
If your question wasn’t answered here, feel free to contact us:
📧 Email: jjh.medoj@gmail.com
📞 Phone: 0307-0138270
🏢 Address: House # 1/2-N P.E.C.H.S Block-6, Shahrah-e-Faisal, Karachi